Versand
Last updated: March 8, 2026
This Shipping Policy explains how Imaphotic processes, ships, and delivers orders placed through our store. Please read this page carefully before placing an order.
Worldwide Shipping
Imaphotic ships worldwide. Shipping options, delivery estimates, and shipping fees may vary depending on the destination country, the products ordered, and the shipping method selected at checkout.
Order Processing Time
Orders are usually processed within 3 to 5 business days. Orders are not normally shipped or delivered on weekends or holidays.
During periods of high demand, processing may take longer. In some cases, order processing may take up to 10 working days.
Estimated Delivery Times
Delivery time depends on the items ordered, the shipping method selected, and the shipping destination.
For most orders shipped to the United States, delivery usually takes between 8 and 20 days. However, shipping may sometimes take up to 1 month due to high demand, long shipping distances, customs handling, postal delays, or other logistics conditions.
All delivery times shown on the website are estimates only and are not guaranteed.
Shipping Charges
Shipping charges are calculated and displayed at checkout.
In most cases, free shipping is available. However, free shipping may not apply to certain products, including Large Mask items, and may also not apply to some destinations, including GCC countries, Jersey, and Morocco.
Standard Shipping Options
The following standard shipping options apply to the countries listed in this policy:
- Free Shipping: FREE — estimated delivery in 10 to 14 business days
- ePacket: £4.88 GBP — estimated delivery in 7 to 12 business days
Delivery delays may occur from time to time.
Express Shipping Options
Express shipping is available for selected countries and is based on the order amount:
- £0.00–£300: £30 GBP — estimated delivery in 5 to 7 business days
- £300.01–£400: £35 GBP — estimated delivery in 5 to 7 business days
- £400.01–£500: £45 GBP — estimated delivery in 5 to 7 business days
- £500.01–£700: £60 GBP — estimated delivery in 5 to 7 business days
- £700.01–£900: £70 GBP — estimated delivery in 5 to 7 business days
- £900.01–£1,200: £80 GBP — estimated delivery in 5 to 7 business days
- £1,200.01 and up: £90 GBP — estimated delivery in 5 to 7 business days
Countries Covered by the Main Shipping Rates Above
Europe
Gibraltar, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Ukraine, United Kingdom.
Asia
Hong Kong SAR China, Japan, Malaysia, Russia, Singapore, South Korea, Thailand, Vietnam.
America
United States, Canada, Mexico, Brazil.
Middle East
Israel, Saudi Arabia, Turkey.
Oceania
Australia, New Zealand.
Balkans
Greece, Croatia.
Rest of the World Shipping Rates
For destinations not listed above, the following rates apply. Express shipping is not available for these destinations:
- Free Shipping: FREE — estimated delivery in 15 to 25 business days
- Standard Shipping: £9.88 GBP — estimated delivery in 12 to 20 business days
Split Shipments
In some cases, an order may arrive in more than one package. This happens mainly with free shipping orders when the items are heavy and need to be separated for shipment.
Express shipping orders are generally shipped in one package, although exceptional situations may still affect how a shipment is handled.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number. Tracking information usually becomes active within 24 hours.
Tracking Your Order
If your order has shipped, you can track it using the tracking details sent to your email address.
Delivery Delays
Delivery times may be affected by logistics conditions, weather, customs clearance, and the performance of local or national postal services.
If your order has not arrived within 30 days, please contact us at info@imaphotic.com so we can review the situation. If fewer than 30 days have passed, your package may still be in transit.
Address Changes and Incorrect Shipping Information
If you entered the wrong shipping address, you may request a change within 24 hours, before the shipping process begins.
After that point, if the order has already been shipped, we may only be able to contact the shipping partner to see whether the parcel can be redirected, returned, or reshipped. This is not guaranteed, and the outcome depends on the shipping partner and the shipment status.
Refused, Unclaimed, or Returned Packages
If a package is refused, unclaimed, or returned by the carrier, we will wait until the parcel is received back by us.
Once it is returned and checked, we may refund the item cost only. Shipping fees are not refundable in these cases.
Customs, Duties, and Taxes
Imaphotic is not responsible for customs duties, tariffs, import taxes, or other charges applied during or after shipping. These charges are the responsibility of the customer.
Damaged or Lost Packages
If your parcel arrives damaged, the issue may be reported to Imaphotic and to the shipping carrier so the cause of the damage can be reviewed.
Please keep all packaging materials and damaged items before filing a claim or contacting support.
Lost package cases can also be reviewed by Imaphotic support when needed.
Order Cancellations Before Dispatch
If an order is cancelled before shipment, shipping fee handling will depend on the status of the order and the payment already collected. Shipping-related charges are generally connected to the order at the time of checkout and shipment preparation.
Returns and Refunds
For return eligibility, refund conditions, and exchange instructions, please review our Return & Refund Policy.
Contact
If you have questions about shipping, delivery timing, tracking, or a parcel that has not arrived, please contact us at info@imaphotic.com.
Shipping Policy FAQs
How long does Imaphotic take to process an order?
Orders are usually processed within 3 to 5 business days. During busy periods, processing may take up to 10 working days.
How long does shipping usually take?
Shipping time depends on the destination, shipping method, and the items ordered. For most orders shipped to the United States, delivery usually takes between 8 and 20 days, but in some cases it may take up to 1 month.
Does Imaphotic ship worldwide?
Yes, Imaphotic ships worldwide. Shipping options, delivery estimates, and shipping fees may vary depending on the destination country and the products ordered.
Is free shipping available on all orders?
In most cases, free shipping is available. However, free shipping may not apply to certain products, including Large Mask items, and may also not apply to some destinations, including GCC countries, Jersey, and Morocco.
Can one order be shipped in multiple packages?
Yes. In some cases, an order may arrive in more than one package. This happens mainly with free shipping orders when the items are heavy and need to be separated for shipment.
How do I track my Imaphotic order?
Once your order has shipped, you will receive a shipment confirmation email with your tracking number. Tracking information usually becomes active within 24 hours.
What should I do if my order has not arrived?
If your order has not arrived within 30 days, please contact info@imaphotic.com so the shipment can be reviewed. If fewer than 30 days have passed, the package may still be in transit.
Can I change my shipping address after placing an order?
Yes, you may request an address change within 24 hours, before the shipping process begins. After shipment, address changes are not guaranteed and depend on the shipping partner and shipment status.
What happens if a package is refused, unclaimed, or returned?
If a package is refused, unclaimed, or returned by the carrier, we will wait until it is received back and checked. In these cases, we may refund the item cost only. Shipping fees are not refundable.
Who pays customs duties and import taxes?
Customs duties, tariffs, import taxes, and other charges applied during or after shipping are the responsibility of the customer.