Refund policy
This Imaphotic Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled for orders placed through our store. Please read this page carefully before requesting a return.
Contact Us Before Sending Any Return
You must contact Imaphotic before returning any item. Returns sent without prior contact and review may not be accepted. To request a return, exchange, or refund review, please contact us at info@imaphotic.com.
Return Window
Our return policy lasts 7 days from delivery. If more than 7 days have passed since your order was delivered, we are unfortunately unable to offer a refund or exchange.
Return Eligibility
To be eligible for a return, all of the following conditions must be met:
- The item must be unused
- The item must be in new condition
- The item must have its original tags
- The item must be returned in its original packaging
- You must provide proof of purchase
- You must send us the return tracking number
- You must provide pictures of the package
How to Request a Return
Before sending any item back, please email info@imaphotic.com with your order details and return request. Once your request is reviewed, we will guide you through the next step if your case qualifies under our return conditions.
Refunds
Once we receive the returned item, it must be manually inspected and checked before any refund decision is made. After inspection, we will notify you by email whether your refund has been approved or rejected.
If the refund is approved, the refund will be sent to your original payment method. The time it takes for the refunded amount to appear depends on the payment provider, bank, and the specific situation.
Late or Missing Refunds
If you have not yet received your refund after approval, please check your bank account first. Then contact your card provider, as posting times may vary. You may also need to contact your bank, since processing times are not always immediate.
If you still need help after doing this, please contact us at info@imaphotic.com.
Exchanges
Exchanges are only available when the item is defective, damaged, or when Imaphotic sent the wrong item. If your order qualifies for an exchange, please contact info@imaphotic.com first.
Sale Items, Discounted Orders, and Gift Cards
Sale items are almost always non-refundable. However, if the issue was caused by a mistake from our side, we may review the case accordingly.
Orders placed using a discount code are not refundable.
Gift cards are non-refundable.
Customer Mistakes and Store Mistakes
If the return request is based on a customer mistake, we are unable to accept the refund.
If the issue was caused by a mistake from our side, such as a defective item, damaged item, or wrong item received, the case will be reviewed under our support and exchange conditions.
Shipping Costs
Customers are responsible for paying the shipping cost for returning an item.
Original shipping charges are non-refundable, except in cases where the mistake was made by Imaphotic.
Tracked Return Requirement
All returns must include the tracking number and pictures of the package. This is required for every return request.
If you are returning an item valued at more than £75 GBP, you should consider using a tracked shipping service or shipping insurance. We do not guarantee that we will receive the returned item.
Order Cancellations
Order cancellations are accepted only if the shipping process has not started within 24 hours of the order being placed.
Contact
For any questions about Imaphotic returns, refunds, exchanges, damaged items, wrong items received, or refund processing, please contact info@imaphotic.com.
Refund & Return Policy FAQs
How long do I have to request a return?
You have 7 days from the delivery date to request a return. If more than 7 days have passed since delivery, we may not be able to offer a refund or exchange.
Do I need to contact Imaphotic before returning an item?
Yes. You must contact info@imaphotic.com before sending any return. Returns sent without prior approval may not be accepted.
What conditions must an item meet to qualify for a return?
The item must be unused, in new condition, include its original tags, be returned in its original packaging, and include proof of purchase. A return tracking number and photos of the package are also required.
How do I request a return?
To request a return, email info@imaphotic.com with your order details and return request. Once your case is reviewed, you will receive instructions if your return qualifies under our policy.
How long does it take to receive my refund?
After the returned item is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Processing times depend on your bank or payment provider.
What should I do if my refund has not appeared yet?
If your refund has been approved but not yet received, first check your bank account and contact your card provider. Processing times may vary depending on your bank. If you still need help, contact info@imaphotic.com.
Do you offer exchanges?
Exchanges are only available if the item is defective, damaged, or if the wrong item was sent by Imaphotic.
Are sale items refundable?
Sale items are generally non-refundable. However, if the issue was caused by a mistake from our side, the case may be reviewed by our support team.
Are orders made with discount codes refundable?
No. Orders placed using a discount code are not refundable.
Who pays the return shipping cost?
Customers are responsible for return shipping costs. Original shipping fees are not refundable unless the return is due to a mistake made by Imaphotic.
Can I cancel my order?
Order cancellations are accepted only if the shipping process has not started within 24 hours of placing the order.